Table of Contents
1. About Our Platform
Vedik Haat operates as a multi-vendor online marketplace where independent vendors can list and sell products to customers.
The platform enables customers to browse products, place orders, make payments and track deliveries, while vendors manage their products, inventory and orders through their respective vendor accounts.
2. User Account
Customers may be required to create an account or provide information necessary for placing orders.
You are responsible for:
- Providing accurate information
- Maintaining confidentiality of your account
- Keeping your login credentials secure
- Not sharing your account with unauthorized persons
- Informing us of unauthorized account activity
We reserve the right to suspend or terminate accounts involved in fraudulent, abusive or unlawful activities.
3. Vendor Marketplace
Products listed on the platform may be sold by independent vendors.
Each vendor is responsible for:
- Product information
- Product availability
- Product quality
- Pricing
- Inventory
- Order acceptance
- Dispatch
- Applicable product-related obligations
- Return handling where applicable
The platform may review, moderate or remove product listings that violate our policies. The admin panel includes product moderation and vendor approval functionality.
4. Product Information
We make reasonable efforts to display accurate:
- Product names
- Images
- Descriptions
- Prices
- Variants
- Availability
- Ratings and reviews
- Delivery information
However, minor differences in product images, colours, packaging or appearance may occur.
5. Pricing
Product prices displayed on the website may be subject to change.
Applicable GST, shipping charges, discounts, coupons and other charges may be displayed during checkout.
The final payable amount will be the amount displayed to you at the time of order confirmation.
6. Orders
When you place an order, you agree to purchase the selected products subject to availability and these Terms.
An order may be cancelled or rejected in circumstances including:
- Product unavailability
- Incorrect product pricing
- Suspected fraudulent activity
- Invalid delivery information
- Vendor inability to fulfil the order
- Technical or system errors
- Other legitimate operational reasons
Where applicable, amounts paid for cancelled orders will be refunded according to our Refund Policy.
7. Payments
We may support payment methods including:
- UPI
- Credit/debit cards
- Net banking
- Cash on Delivery, where available
Payments may be processed through authorized third-party payment gateways.
8. Shipping & Delivery
Shipping may be handled through third-party logistics providers.
Estimated delivery dates are indicative and may be affected by:
- Vendor processing time
- Logistics delays
- Weather
- Natural events
- Public holidays
- Incorrect address
- Customer unavailability
- Regulatory restrictions
- Other circumstances beyond our control
Delivery charges, where applicable, will be displayed during checkout.
9. Returns, Refunds & Cancellations
Returns, refunds and cancellations are governed by our Refund & Return Policy.
Products may have different return eligibility depending on product category, vendor policy and applicable conditions.
Customers must follow the return procedure specified by the platform.
10. Reviews & Ratings
Customers may be allowed to submit product reviews and ratings.
Reviews must:
- Be genuine
- Relate to the purchased product
- Not contain abusive or unlawful content
- Not contain misleading information
- Not contain personal information of other individuals
We reserve the right to remove reviews that violate our policies.
11. Prohibited Activities
Users must not:
- Use the website for unlawful purposes
- Create fraudulent accounts
- Provide false information
- Attempt unauthorized access
- Interfere with website security
- Upload malicious code
- Abuse promotional offers
- Conduct fraudulent transactions
- Scrape or copy website content without authorization
12. Contact Us
For questions regarding these Terms: